Accessibility statements for Evli’s digital services

On this page you can find general information about Evli’s accessibility in digital services, including the accessibility standards, accessibility statements and information regarding how to give feedback on accessibility.

Evli strives to continuously improve the client experience and comply with appropriate accessibility standards in all our digital services. Evli’s goal is that all our services are available equally, regardless of the device, special needs or situation of our clients.

Evli listens to client feedback and uses several accessibility management methods to ensure the accessibility of our digital services. The latest audits of Evli’s digital services by external specialists were performed in the latter half of 2020. We are continuously working on improving the accessibility of the issues discovered in the audit.

Accessibility standards

Evli aims to comply with the technical standards relevant to the current Finnish legislation (in Finnish), which includes:

  • Standard EN 301 549 specifically for mobile applications, and generally for web services
  • Recommendation WCAG 2.1 (Web Content Accessibility Guidelines), Level AA specifically for web services.

List of statements

You can find the statements for the following services that are identified by their web domain or application platform:

  1. Evli’s website including Evli Digital asset management service
  2. The My Evli online service (https://m2.evli.com) and My Evli mobile applications (iOS and Android versions)

Give us feedback about accessibility

If you discover accessibility issues when using Evli’s digital services, kindly always inform us about it. We are thankful for any feedback concerning the accessibility of Evli’s websites and mobile applications.

If you notice any accessibility issues in our digital services, please contact our Investor Service, tel. +358 (0)9 4766 9701, weekdays 9.30-16.30.

You can also contact us:

  • by mail at Evli Plc, Marketing & Communications, Aleksanterinkatu 19 A, 00101 Helsinki, Finland
  • by email at info@evli.com 

We aim to respond within 7 working days.

Supervising authority

If you are not satisfied with the response you receive or you do not receive a response within two weeks, you can send a notice to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides details on how to send a notice.

Regional State Administrative Agency for Southern Finland, Accessibility supervision unit:

Accessibility statements

www.evli.com accessibility statement
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This statement was first created on December 21, 2020 and last updated on May 30, 2024.

This accessibility statement concerns the services found on https://www.evli.com including Evli Digital asset management service located at https://content.evli.com/vp2/evlidigital.

Normative accessibility compliance status

Currently the sites are mainly compliant with the accessibility standards, but some of the content does not completely adhere to accessibility standards.

Known accessibility issues

Users may encounter certain issues on the website. Below is a list of known accessibility issues. Please contact us if you notice an issue that has not been listed.

If you need assistance in completing tasks that are currently not accessible, please contact our Investor Service by phone (Tel. +358 9 4766 9701; weekdays 9.30 am. - 4.30 pm.).

Perceivable

Evli Digital wealth management service has text that is difficult to read

Sighted users may have trouble reading the text due to insufficient contrast between text and its background.  

Accessibility requirements that are not met

1.4.3 Contrast (Minimum)

Some PDF files are not fully accessible

Some PDF downloads (for instance some interim financial reports and fund specific documentation and fund ESG reports) are not fully accessible. We are currently working on making all PDFs published since 23.9.2018 accessible during 2024. This statement will be updated as PDF issues are being resolved or found unreasonable to resolve.

Accessibility requirements that are not met

1.1.1 Non-text content
1.3.1 Info and relationships
1.3.2 Meaningful sequence

Operable

Evli Digital asset management service

There are some issues that currently reduce the accessibility of the Evli Digital asset management service. These include:

  • Keyboard navigation.
    Some parts of the website cannot be accessed with a keyboard.

  • Screen reader use.
    Screen reader users can’t access all parts of the service and lack navigational cues to help them navigate the service.
Accessibility requirements that are not met

2.1.1 Keyboard
2.4.6 Headings and labels

The known issues in the Evli Digital asset management service will be remediated during the first half of 2025.

Non-accessible content

Not part of the legislation’s scope

The website includes PDF files that have been published before September 23, 2018 which may not be accessible.

Unreasonable Burden

Evli website includes industry standard infographics and data visualizations which do not have an equivalent text-based alternative as appropriate alternative format does not exist. However, clients who are not able to perceive these graphics can review similar data in a table format or contact our Investor Service (Tel. +358 9 4766 9701; weekdays 9.30 am. - 4.30 pm) to get help with data interpretation.

My Evli accessibility statements
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This statement was first created on December 21, 2020 and last updated on May 30, 2024.

This accessibility statement concerns the services found under https://m2.evli.com and My Evli mobile application Android and iOS versions.

The collection of services known as My Evli includes for instance the following sections:

  • My Evli online service (identified by URL beginning with https://m2.evli.com/m2/)
  • New client registration and client data update (identified by URL beginning with https://m2.evli.com/eclient/)
  • My Evli mobile application for Android and iOS

Normative accessibility compliance status

Currently the sites are mainly compliant with the accessibility standard, but some of the content does not completely adhere to the standards.

Known accessibility issues

Below you will find information about accessibility issues we are aware of and how we plan to remediate them.

If you need assistance in completing tasks that are currently not accessible, please contact our Investor Service (Tel. +358 9 4766 9701; Mon–Fri 9.30 am. - 4.30 pm.)

Perceivable

Use of low contrast icons

All sighted users may find some icons difficult to read and perceive because of color combinations used in the service.

Accessibility requirements that are not met

1.4.3 Contrast (Minimum)

Operable

My Evli

The My Evli online service was audited for accessibility in late 2020. We are currently working on correcting the discovered accessibility issues that relate to the following themes:  

  1. The Android application’s keyboard navigation
    Some parts of the application cannot be navigated with a keyboard.
  2. Support for screen readers
    Screen reader users face navigation problems similar to keyboard users, but additionally may miss out information that is only presented visually.  
Accessibility requirements that are not met

2.1.1 Keyboard
2.4.6 Headings and labels

New customer registration and customer data update

New customer registration and customer data update is not fully accessible. We are currently working on this and the plan is to renew this section during 2024. The aim is to improve accessibility simultaneously with the renewal process.

Accessibility requirements that are not met

1.4.3  Contrast (minimum)
2.4.3  Focus order
2.4.6  Headings and labels